Availability Guaranteed - because life happens!
Q. What’s all this hype about “Availability Guarantee?”
A. Wag Watchers has a unique Guarantee for our clients that is unheard of in the pet sitting industry. What this means is as long as you give us 72 hours notice of your departure (established clients only), we guarantee we will make room in our schedule for you. Yes. Anytime. You can rest easy that you’ll always have pet care when you need it. Really–Anytime you need us. How cool is that?
Frequently Asked Questions
Q. What kinds of pets do you care for?
A. We have experience caring for dogs, cats, birds, fish, ferrets, hamsters, pigs, horses, rabbits, reptiles and many other species. We care for most animals, as long as they do not pose a danger to our Pet Sitters.
Q. Do you come to my house or do my pets go to your house?
A. That’s a commonly asked question. We offer both services—it just depends on the situation. We work with you to try and match your routine and schedule to do whatever is necessary to keep you pets happy and stress-free. Check out our Pet Sitting Services page for information about these different options.
Q. Are you Bonded and Insured?
A. Yes! Wag Watchers Professional Pet Sitters are covered by a commercial bonding and liability insurance policy (two million dollars) offered through Mourer-Foster, Inc — the pet sitting industry’s number one trade organization. We’re happy to show you a copy of our policy upon request.
Q. What is the Referral Rewards Program and how does it work?
A. Wag Watchers believes the best way to grow our business is through word-of-mouth referrals from happy customers. Essentially, our Referral Rewards Program is our way of saying “Thank you” to our clients for those referrals. The way it works is when you, our client, tells a co-worker, family member, or friend, etc. about our service and they schedule with us, we’ll credit your account $10 towards any pet services we offer with any of our pet sitters. You can refer as many people as you like and we’ll reward you for them all!
Q. How do I sign up?
Q. What if my pet becomes ill or injured while I am away?
A. All of us at Wag Watchers are experienced in animal First Aid. We will assess your pet’s condition and, if need be, contact your veterinarian, our 24 hour on call veterinarian or 24 hour emergency facility. If your pets require medical care, we will contact you as soon as possible at your emergency numbers on file and keep you informed throughout their treatment.
Q. Can I be assured of the same Pet Sitter each time?
A. We definitely prefer to keep the same Pet Sitter assigned to your account each time, however if that individual is not available for some reason, a fully trained and informed Wag Watchers pet sitter will always be available for back up. You will be notified in advance of any changes a meet-n-greet with the new Pet Sitter can be arranged upon request. ALL pet sitters working under Wag Watchers are covered by our business liability insurance and are also bonded. Remember, we hire only the best of the best so you can be sure your pets and home are in Good Hands!
Q. Do you administer medication to pets?
A. We will administer medication – pills, drops and injections at no additional charge. We, however, cannot administer medication to any animal that poses a danger to our Pet Sitters.
Q. May I give my Pet Sitter a gratuity?
A. Absolutely. You may give gratuities directly to your Pet Sitter, or if you prefer you may add it to your total bill when paying to the company. 100% of gratuities go directly to your designated Pet Sitter.
Q. What are your cancellation policies?
A. Our cancellation policy is very flexible and in most cases no additional fees will be incurred.
Q. Do you have references?
A. Yes. We have multitude of references that are available upon request.